"reduces response times and a better service is given internally and externally"
"is an inexorable part of our quality program. It forces you to examine your work processes"
"enables people to get things done better and faster"
"has an immediate impact. It produces a visible result very quickly"
"provides an extraordinary return on investment"
"is an integral part of our customer care program"
"its greatest benefit is the freeing up of time and attention"
"is effective because it addresses the element missing in most training programs the application of the new skills and knowledge in the real workplace"
"builds team spirit and creates mutual understanding of work practices"
''has had a major bearing on the effectiveness of information technology systems"
"has proved to be a cost effective method to increase productivity"
"resulted in improvements in work processing for over 90% of those participating here"
"has created more time for planning"